Responsible Gambling

Toucan Casino is committed to providing an environment that supports a responsible approach to gambling. We want games on our platform to be a source of enjoyment, not problems. This page provides information and tools designed to help you keep a healthy balance between entertainment and safer gambling behaviour when playing in Great Britain.

1. Our approach to responsible gambling

  • We provide tools that help you control how much time and money you spend.
  • We offer access to self-exclusion options and a range of account limits.
  • We inform and educate players about potential risks associated with gambling.

2. Recognising signs of gambling harm

Gambling-related harm can develop gradually and may be difficult to notice at first. Ask yourself the following questions:

  • Do you spend more time or money gambling than you originally planned?
  • Do you feel the need to chase losses or win back what you have lost?
  • Has gambling started to cause problems in your relationships, work or finances?

If you answer “yes” to some of these questions, it may be time to stop and seek further advice or support.

3. Tools and limits

Toucan Casino provides a range of tools that allow you to stay in control of your gambling:

  • Daily, weekly or monthly deposit limits.
  • Loss limits over defined periods.
  • Session time limits and reality check reminders.
  • Time-out options for shorter breaks from gambling.
  • Self-exclusion for longer periods or permanently, including participation in multi-operator schemes such as GAMSTOP.

4. Tips for gambling responsibly

  • Set personal limits for time and money and never exceed them.
  • Only gamble with disposable income that is not needed for essential living expenses.
  • Do not gamble when you are angry, stressed, tired or under the influence of alcohol or drugs.
  • Regularly review your spending and behaviour, and take breaks from gambling.
  • Remember that gambling is a form of entertainment, not a way to make money or solve financial difficulties.

5. Help and support resources

If you or someone close to you is having difficulty controlling gambling, we strongly encourage you to seek professional help. In Great Britain, there are several independent organisations that offer free, confidential advice and support:

  • GamCare – provides counselling and support, including the National Gambling Helpline (available 24/7).
  • GAMSTOP – allows you to self-exclude from all participating online gambling companies licensed in Great Britain.
  • BeGambleAware – offers information, self-assessment tools and links to further support.

Details and links to these services are available in the Responsible Gambling section of our website.

6. Age verification

Gambling at Toucan Casino is strictly limited to adults. Only people aged 18 or over are allowed to open an account and play. We carry out age and identity checks to ensure that underage individuals cannot access our services. If it is discovered that an account has been opened by someone under 18, the account will be closed and any winnings may be voided in line with our regulatory obligations.

7. How to set limits and exclusions

You can set or adjust most limits directly in your account settings under the Responsible Gambling or Account Limits section. If you need additional restrictions, such as self-exclusion or help choosing the right tools, you can contact our support team. Limits may take effect immediately or at the start of the next period, depending on the type of change requested.

8. Monitoring and updating our responsible gambling policy

Our responsible gambling measures are regularly reviewed and updated in line with UK regulatory requirements and industry best practice. We work continuously to improve our tools, procedures and staff training so that players in Great Britain always have access to up-to-date information and effective protection mechanisms.

9. Contact

If you have any questions about responsible gambling, need help setting limits or wish to apply self-exclusion, please contact our support team at support@toucan.co.uk. Our team will do their best to help you find an appropriate solution and direct you to additional support services if needed.