Privacy Policy | Toucan Casino

Toucan Casino is committed to protecting and respecting your privacy in line with applicable data protection laws in Great Britain, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains what personal data we collect, how we use it, with whom we may share it and how we safeguard your information.

1. What data do we collect?

Identity information (such as first name, surname, date of birth, residential address, email address and telephone number);
Payment information (such as partial card details, payment account identifiers and information about the methods you use, for example Visa, Mastercard debit, UK bank transfer, PayPal, Skrill, Neteller or paysafecard);
Technical data (such as IP address, device identifiers, browser type and version, operating system, access times and pages visited);
Account and communication data (such as login details, account settings, communication history with customer support and records of responsible gambling interactions).

2. For what purposes do we use your data?

To provide and manage your Toucan Casino account, including identity verification and age confirmation;
To process deposits, bets and withdrawals, and to keep accurate records of your transactions;
To comply with legal and regulatory obligations, including anti-money laundering, fraud prevention and requirements of the UK Gambling Commission;
To monitor and promote safer gambling, offer responsible gambling tools and improve the overall user experience;
To send service messages and, where you have given consent or we have a legitimate interest, to provide marketing communications and personalised offers.

3. Data storage and protection

Your personal data is stored on secure servers with appropriate technical and organisational security measures in place to protect it against unauthorised access, loss, alteration or disclosure. Access to your information is strictly limited to authorised personnel and trusted partners who need it to perform their duties. We retain personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by law and regulatory rules.

4. Sharing your data with third parties

Toucan Casino may share your data with carefully selected third parties who help us deliver our services, for example payment service providers, identity verification and KYC providers, IT and hosting providers, analytics providers and regulatory or compliance support partners. These third parties are allowed to process your data only for specified purposes and under strict confidentiality and security obligations. We do not sell your personal data to third parties.

5. Your rights

To obtain information about the personal data we hold about you and how it is processed;
To request correction of inaccurate or incomplete personal data;
To request deletion of your personal data or restriction of its processing in certain circumstances;
To object to certain types of processing, including direct marketing;
To withdraw consent where processing is based on your consent, without affecting the lawfulness of processing carried out before withdrawal;
To lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO), if you believe your data protection rights have been infringed.

6. Use of cookies

We use cookies and similar technologies to ensure the proper functioning of the website, to remember your preferences and to analyse how users interact with our services. Some cookies are necessary for the site to work, while others are optional and used for analytics or marketing. You can manage your cookie preferences via your browser settings and our on-site cookie banner. More information can be found in our separate Cookie Policy.

7. International data transfers

Toucan Casino primarily provides services to players in Great Britain. Where your personal data is transferred outside the UK or the European Economic Area, this is done only in accordance with data protection law and using appropriate safeguards, such as adequacy regulations, standard contractual clauses or equivalent legally recognised mechanisms, to ensure an adequate level of protection for your data.

8. Data protection contact

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal data, you can contact us at any time by emailing privacy@toucan.co.uk or support@toucan.co.uk.

9. Changes to this policy

Toucan Casino reserves the right to update or amend this Privacy Policy from time to time. Any changes will be published on the website, and the updated version will apply from the date of publication. Users are encouraged to review this page regularly to stay informed about how we protect and use personal data. By continuing to use the website after changes have been posted, you are deemed to have accepted the updated Privacy Policy.